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Frequently Asked Questions

How long will my order take to be processed and shipping?

Our team at BIG will endeavour to have your order processed within 5 business days. From that point, we will ship your item and send you a tracking notification to your provided email address. 

How much does shipping cost?

We charge a flat rate of $12.99 for all standard shipping.

Where can I ship to?

At this current time, BIG only ships domestically within Australia only. 

Do you accept Returns?

Please see our Returns Policy for more information. 

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