Frequently Asked Questions
How long will my order take to be processed and shipping?
Our team at BIG will endeavour to have your order processed within 5 business days. From that point, we will ship your item and send you a tracking notification to your provided email address.
How much does shipping cost?
We charge a flat rate of $12.99 for all standard shipping.
Where can I ship to?
At this current time, BIG only ships domestically within Australia only.
Do you accept Returns?
Please see our Returns Policy for more information.